Managing residential heat pump programs requires program administrators to navigate a complex landscape of policies, regulations, and community needs. This webpage serves as a comprehensive resource, offering essential information to support program design and implementation, communicate the benefits of heat pumps to customers, and provide customers with tools to make informed decisions about heat pump systems.
Jump To: Policy and Regulation | Customer Engagement | State and Regional Stakeholders | Electric Rate Considerations | Toolkits for Program Implementation
Policy and Regulation
Program administrators must consider a layered framework of federal, state, and local policies and regulatory authorities that impact heat pump adoption and program success. Below, we highlight key policies and regulatory agencies that impact residential heat pump program administration.
Customer Engagement
Effective customer engagement is critical for program administrators aiming to promote heat pump adoption in their programs. It is important that program administrators collaborate with contractors, distributors, utilities, energy service providers, and nonprofit organizations to convey the value of heat pumps to homeowners, highlighting benefits like utility bill savings, energy efficiency, and reduced environmental impact. This section provides resources with key strategies for conveying the value of heat pumps, addressing common homeowner questions, offering guidance on purchasing, operation, and maintenance, and tools to support customer education on various heat pump topics.
State and Regional Stakeholders
Across the country, numerous state and regional stakeholders are working to promote residential heat pump adoption. Many initiatives are led by state energy offices and utilities, while others are spearheaded by organizations focused on advancing heat pump technology and usage. Below are some of the key market actors driving heat pump adoption nationwide.
Electric Rate Considerations
Understanding how utility electric rates affect customers installing heat pump systems is essential for program administrators. This section equips administrators with resources to better understand electric rate considerations, including potential utility bill impacts, operational impacts, and available rate options. These resources will help program administrators understand the impact of electric rates on heat pump users and guide them in advising customers on the most cost-effective options for their needs.
Toolkits for Program Implementation
Toolkits are valuable resources for program administrators, offering a collection of relevant materials in an easy-to-use format. The Midwest Air Source Heat Pump Collaborative has created several toolkits to support those involved in program administration, workforce development, and heat pump market transformation. Below, you'll find links to toolkits developed by the Collaborative, as well as those from external organizations with expertise in heat pump program administration, workforce development, and market transformation.